Bluffton, SC. (January 2009) - OneCARE, an online training and product support company specializing in web based, self-service product support solutions, has just introduced its next generation online training program-SMARTSkills.  This online training program offers a unique presentation of multiple media choices for the techician, sales person or customer service rep to choose from when learning a particular subject. SMARTSkills integrates rich media choices including animations, video and photos to simplify the subject matter and make training and testing more effective and more enjoyable for the people that are being trained.

OneCARE also offers its popular SMARTManuals, which are graphical, interactive and fully-integrated self service applications, incorporating all forms of multi-media including photos, video, animations, sound and simulations that enables product owners and prospective customers to gain instant answers, solve problems, online, 24 hours a day/365 days a year and be able to explore a product prior to purchase.

OneCARE's interactive SMARTManuals may also include a unique troubleshooter helping guide customers to problem resolution. The SMARTManual is the centerpiece of a suite of products from OneCARE that incorporates multimedia into the interactive software. A true breakthrough in customer support, the SMARTManual provides users a friendly, easy-to-use, readily accessible way to understand a product's features and how to assemble, install, operate and repair it. A manufacturer's customer can access the SMARTManual directly from their web site and can use an interactive troubleshooter to get precise answers to questions and be guided to step-by-step operation and repair procedures. The same platform can be customized to include technical details accessible only to authorized users such as technicians for installations and training purposes.