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• Who We Are OneCARE is a Product Support agency specializing in developing self-service solutions that help increase sales and solve most common product support problems by leveraging the Web. The result, our SMARTManual is a much more effective way to pre-sell products from your web site and provide a superior alternative to traditional phone and paper manual consumer alternatives. Through experience we have proven over and over again that interactive web based solutions deliver better answers than traditional phone and print support. Our management team has over 60 years experience in marketing, customer service and the Internet. Each member of our management team shares a passion for effective, economical and easily accessible sales and customer support. After all..we are all consumers at heart |
| • What We Have Learned We believe there are four inter-related factors in ultimately determining a company's success in growing its brand and increasing its customer satisfaction. OneCARE believes that understanding and acting on these factors will ultimately determine a company's success in the market. 1. Prospects want the opportunity to learn as much about a product prior to purchase as possible. Having the ability to visually explore a product online prior to purchase exponentially increases the possibility of purchase 2. There is a rapid migration to web based sales and customer support taking place. The economics and efficiencies are too compelling to do other wise. 3. Products will ultimately be indentified as having web based 24/7 interactive support. Customers who can explore products prior to sale and have their questions interactively answered on a manufacturer's web site will continue to buy that brand of product. 4. Companies that do not provide 21st century interactive sales and product support will lose market share Over the years we have learned much about what motivates customers through product support. For the last several years, after using our SMARTManuals, more than three out of four survey respondents have told us that they would be more inclined to purchase a product if it had SMARTManual support. While some companies claim to offer 24/7 product support, we know our SMARTManual self-service solutions are used around the clock. Over the last few years our research has shown that more than 30% of all SMARTManual sessions occur after 8:00 PM at night. OneCARE has created a unique graphical, interactive and fully integrated web-based, self-service product support and marketing tool. Our SMARTManual solutions really work. Our clients' customers have overwhelmingly affirmed the value of a SMARTManual and this positively impacts our clients' brand image. |
• OneCARE Solution Benefits Our solutions provide OneCARE clients with the following benefits: • Increase product sales • Reduce 800 phone volume and duration of call • Decrease product support costs • Brand enhancement • Enhanced diagnostics to better manage your business • Competitive differentiation |