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| •Testimonials - What market is saying - What our Client’s Customers are Saying •What the Market is Saying: Quote: Director, Customer Care and Aftermarket Services, Toro Corporation: "We are excited to be able to increase our ability to provide superior customer care 'around the clock' for Toro customers by providing SMARTManuals for a number of our products, available directly through Toro's web site." Quote: Marketing Manager, Caterpillar Truck Engine Division: "Without question, we believe the SMARTManual represents the next generation of product support provided by manufacturers, and we are proud to lead the way." Quote: Automotive Marketing Online: “While the “magic” of OneCARE’s technology can allow a user to literally turn a car upside down and peel off layers to look inside, a company’s manual can now be set up without boundaries.” Quote: CEO, ZAP: “ I have used it and truly believe that the SMARTManual is the future of customer service. Now if you have any Zap questions with SMARTManual you always know where to get your answers on your computer. This new system will truly put ZAP scooters ahead of the competition for customer support.” Quote: President, Orexis Inc: “Today virtually everyone has put product and support information up on the Web in the hopes to add value and deflect support calls, and yet, time and time again you hear the same complaints: "It hasn't made a material difference; We can't measure its effectiveness; Only a part of our customer base is willing to use it; We'd love to add electronic services or visual information (instead of text) but its too costly..." Your product suite squarely addresses all of these complaints.” |
| •What our Client’s Customers are Saying: “The paper manual that comes with the product is useless. If we didn’t have the use of the SMARTManual we would still not know how to program it” “I am a senior citizen and this show and tell was perfect. Credit to whoever thought this up” “The SMARTManual is just what I needed. It clearly explained what steps were required for setting up the Timer” “I am going to buy one of these products now because your web site let me play with the product to see that it does everything I need” “Would love to have this for my other Company products” “The Company needs the to add SMARTManuals for their other models” "I wish all of your products had this kind of support tool" "I found this SMARTManual by accident and really liked what I saw. Please make it easier to find as well as create one for your other products" "Being able to walk through the process and see what I'm doing wrong was a big help" "This (SMARTManual) is great. Wish all manufacturers did the same" "Let me say this is a very useful online manual. No doubt. It'd be nice if everyone had such an online manual" |